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Statement and Policy |
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CAIP takes its corporate social responsibilities very
seriously and strives to ensure that corporate social
responsibility underpins our business operation at every
level. We recognise that conducting our business in a
way that minimises environmental impact, promotes positive
interaction with the community and is conducted with sound
ethical standards brings benefits to all concerned. |
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The Board takes into account social, environmental and
ethical issues in its discussions and decision making.
The Board recognises the important contributions to the
business made by the wider community of stakeholders, in
particular employees, clients, suppliers and the local
communities in which we operate. |
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Environment |
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CAIP has achieved ISO 14001 Environmental accreditation.
We take our environmental responsibilities seriously
believing that responsible environmental activity is in the
interests of both our business and the communities in which
we operate. Our overall policy is to seek continuous
improvement in environmental matters and to minimize our
impact on the environment. |
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Employees |
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CAIP's policy on social responsibility is designed to
provide and promote opportunities for its employees and to
reflect our involvement in the local communities in which we
operate. |
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As an equal opportunity employer, we value diversity in our
workforce. People are at the heart of the Companies
business and the support and involvement of the talented
individuals who form our team is vital to the continued
success of the Company overall. The Company has a
policy of keeping employees informed of, and engaged in, its
business strategy through the Intranet, regular employee
briefings and meetings. |
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Comments and suggestions from employees on the Company's
performance and management are actively encouraged and a
free flow of information between the directors, managers and
employees ensures that everyone has an opportunity to
contribute. |
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We enable our people to develop to their fullest extent
through annual appraisal and objective setting using the
Personal Development Programme. Management development
is a high priority and we conduct an Organisation and Talent
Review annually. All senior management vacancies are
regularly reviewed by executive management to ensure that we
identify our best people to fill these roles. |
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CAIP is committed to a policy of diversity and equal
opportunities in its employment practices and fully supports
the right of all employees to work in an environment which
is free of sexual or racial discrimination or of bias
related to any disability. |
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CAIP will not tolerate any form of victimisation or sexual
or racial harassment. |
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The policy aims to ensure that there is no discrimination
(either direct or indirect) against employees or applicants
on the basis of sex, marital status, sexual orientation,
race, ethnic origin, religion, religious beliefs, age or
disability. CAIP recognises the problems that
harassment can cause in the workplace and considers
harassment of any employee for any reason as unacceptable.
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An environment where equality exists will lead to better
performance from all of our employees who will feel that
they can fulfil their own potential in an atmosphere free of
discrimination. All employees have a personal
responsibility for the practical application of equal
opportunities in their everyday dealings and working
relationships with colleagues, customers, suppliers, and
other appropriate parties. |
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Clients |
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Our business and livelihood depend upon our customers.
We therefore value each and every customer and are proud of
the long standing nature of our client relationships.
Continuing client satisfaction is central to our ongoing
success and is regularly measured and monitored through the
ISO 9001 certified quality programme. Rare instances
of negative feedback are treated with the utmost seriousness
and dealt with swiftly by management through to resolution.
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Every employee is responsible for ensuring that any contact
with our customers and the public at large reflects
professionalism, efficiency and honesty. We constantly
strive to provide high quality service and products and good
value for money. |
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Ethical Policy |
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A Board director is appointed to be responsible for CAIP
social and ethical policies. |
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In all the company's operations it is important to retain a
set of core values and approaches to the process of doing
business. The company recognises its obligations to
all those with whom it has dealings. The reputation of
the company and the trust and confidence of those with whom
it deals are among its most vital resources, and the
protection of these is of fundamental importance. The
company demands and maintains high ethical standards in
carrying out its business activities. Corrupt
practices will not be tolerated. |
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Relations with Customer |
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The company believes that integrity in dealings with
customers is a prerequisite for a successful and sustained
business relationship. This principle governs all
aspects of the company's approach to its customers. |
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In all advertising and other public communications,
untruths, concealment and overstatement will be avoided.
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No employee may give money or any gift of significant value
to a customer. Nor may any gift or service be given
which could be construed as being intended as a bribe. |
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The company accords the same degree of confidentiality to
confidential customer information as it does its own
confidential information. |
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Relations with Suppliers |
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The company aims to develop relationships with its suppliers
based on mutual trust. |
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The company undertakes to pay its suppliers according to
agreed terms of trade. |
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The receipt of gifts or favours by employees can give rise
to embarrassing situations and may be seen as an improper
inducement to grant some concession in return to the donor.
The following principles should be observed: |
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- Gifts or favours must not be solicited
- Gifts of money must never be accepted
- Reasonable small tokens and hospitality may be
accepted provided they do not place the recipient under
any obligation, are not capable of being misconstrued and
can be reciprocated at the same level, and the employee's
immediate superior is made aware of the same.
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Any offer of gifts or favours of unusual size or
questionable purpose should be reported immediately to the
employee's superior and a Director. |
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Relations with Competitors |
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The company will compete vigorously, but honestly. |
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The company will not damage the reputation of competitors
either directly or by implication or innuendo. |
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In any contacts with competitors, employees will avoid
discussing proprietary or confidential information. |
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The company believes service excellence to be the best way
of enhancing its reputation. Whilst fair comparison
between the company's strengths and competitors' weaknesses
may be made, the company will not engage in damaging
competitors' reputations either directly or by implication,
misrepresentation or innuendo. |
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The Community |
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CAIP believes in contributing to the well-being of the
communities in which it operates. The Company is
committed to ensuring that it plays an active part in its
local communities. We are building links and
associations with local charitable organisations and we will
support those that have a direct relevance to our community,
our business and our employees. |
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We encourage business units and individual groups to run
charitable events, either for the Company charity or for
another cause that is important to the area or the people
involved and we offer support for employees to undertake
sponsored activities. |
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During the year, we supported fundraising for the Children's
Adventure Farm Lymm and raised in excess of £3,000 through a
series of events and sponsored activities. |
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Other Policies |
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